Yarn Forward operate two stores in Ottawa, Canada. We have been pleased to welcome visitors from all over the world. If you cannot visit us in person, take a cyber-tour of our stores, or phone us.

• General Comments Email us at comments@yarnforward.com

• Sales Email us at sales@yarnforward.com

• Web Site Issues Email us at webmaster@yarnforward.com

• Email newsletter: Click here to register for our email newsletter.

• Privacy Issues. Write to The Privacy Coordinator, Yarn Forward. 275 Liard Street, Stittsville, Ontario. K2S 1N6. Canada.

• Order hot line (toll free) 1-877-YARNFWD (1-877-927-6393) (Orders only or to find the status of your order, US and Canada only.)

• To Order On Line Use our Secure Shopping Cart

• Phone us at +1 (613) 831-9673

• Fax us at +1 (613) 831-9670

• Write by snail mail. Our mailing address is

  Yarn Forward. 275 Liard Street, Stittsville, Ontario. K2S 1N6. Canada.

• Returns should be sent to Yarn Forward. 275 Liard Street, Stittsville, Ontario. K2S 1N6. Canada.
  All returns must be accompanied by a copy of the invoice. Contact us first by email, fax or phone to let us know what you are returning. We can only give a refund when we receive the returned goods. If you insure the goods, you will have proof of mailing if the goods are lost. We cannot give a refund if we do not receive the goods. If you live outside of Canada, mark the goods "Goods returned to vendor." Only return goods by mail. If you use a courier, we have to pay entry fees which will be deducted from your refund. Some restrictions apply. For full information on returns, see
  Yarn Forward Guarantee & Returns Policy